Bought this as a gift and the original one came in a little less than perfect, I reached out to the company and they sent me a replacement very fast, and they are very kind and helpful. I would order from the company again and recommend to others! Great quality product! Thank you for all of you prompt assistance.
I am not one to do reviews good or bad, however, I feel I need to for this. I received this lighter about a year ago as a gift – loved it. It had stopped working about a month ago so I emailed the company to see if there was something I could do to get it working again. I ended up meeting with Jim and he exchanged the insides for me free. Works like it is brand new. The customer service was top notch. Emails were answered quickly. Jim was a pleasure to do business with and I look forward to doing business in the future. Thank you for everything. I will send everyone I know to Cigar Cutters by Jim.
5 stars for Jim, and his products. I have a few cutters from him now and they are all top notch. The last one was special made for one of my co-workers for his 40th work anniversary and it turned out great. I had a few questions along the way and Jim was extremely timely in his responses. Highly recommended if you like top notch cigar accessorizes .
I gave this cutter to a 72 year old man for christmas, He has smoked cigars for years and just loved it.loved the great quality and said that he would not use any other cutter again.. I also have one and love it. i also purchased a business card holder for my niece which she thought was just fantastic..
Everything was perfect. I saw their exhibit in Grapevine TX so I knew the quality of work was really good. I asked if they would wait to ship it because I was going to be out of town. They did and I got it exactly when I needed it by. I’m looking forward to giving it as a Christmas gift. No hesitation on purchasing from them again.