Customer service was outstanding. They made sure my custom order was just as I wanted it to be, they were both patient and made quick turnaround on my requests. I was needing the order to be rushed a bit, and they worked it out for me. The lighter is excellent, and the engraving looks great. I gave two as award gifts, and the entire group was envious.
I highly recommend this set as a gift! I purchased it for a dear friend who is a firefighter! In his words…”This is the best Birthday gift I’ve received in a long time”. He had a smile on his face which is difficult to achieve. 🙂 Everything was well packaged and the quality is outstanding. Turnaround time was good too! I’d buy from Jim again.
Beautifully made. They even added my rank device which really makes for an impressive ash tray. The USMC emblem looks great and the quality is excellent. I’ve already recommended Jim to other Marine buddies of mine. Will definitely order again. Thanks Jim. Semper Fidelis!
This service was incredible. I had ordered a cigar cutter with a custom design. I had gotten an email and a layout of what it was going to look like. I had asked them to change something, and they said no problem, and sent me another photo! It was exactly what I wanted, and then the shipping was incredible. Very fast, and responsive. Excellent service. I will most certainly be using this again.
Custom Cigar Cutter I have a good friend who is leaving our firm. In thanks for his support over the years, my team wanted to give him something nice that he will use often, and think of us fondly each time he does. We chose this elegant cigar cutter. It has a great weight and seems very sturdy (something you can carry with you all the time). We then asked Jim and his team to customize it by adding a poop emoji and the inscription, “You are a good shit!” Given the quality of the cutter, one might say that we downgraded this fine product with our “class” (or lack thereof), but Jim’s team didn’t flinch and provided us with excellent service throughout the process. Now, every time my friend is golfing with his buddies or enjoying a good drink with his new team, he will pass this around and share a chuckle courtesy of his old teammates.
Elegant. Simple. Durable. Solid. When looking for a cigar cutter, I didn’t want a cheap cutter. I wanted quality. I wanted something I’d be proud to show off while cutting my Cubans and sipping Remy Martin XO. As an Air Force veteran, this cigar cutter was a no-brainer. Dual-blade precision, pre-measured depth make it very easy for you. If you prefer to cut at a different point on the wrapper, you don’t have to put the cigar all the way into the built-in well. I did, and it made for an excellent, smooth cut. Of course it looks nice, but what about the feel? The quality and durability? I’ve only had mine for a couple of weeks, so I can’t tell you its durability from my experience. I can say that it is expertly assembled, and all of the pieces fit together and operate smoothly. It has a great, solid feel to it. I can’t imagine that I will have any problems with the cutter now or in the future. You can hand this cutter to your client during a business meeting over drinks and not be ashamed or worried about how they will perceive it or you. It oozes class, sophistication, and elegance. It will be a long, long time before I need another cigar cutter. If the quality and craftsmanship of my new cutter are indicative of those of Jim’s other products, I know where I’m buying my next lighter. Thank you, Jim.
I had one of the same cutters, BUT, I didn’t have any challenge coins to trade to I traded my cutter. The new one I just purchased is identical to my old one and I look forward to msny more year of using my new USAF cutter. As an aside, they make a great gift for a miitary retiree. I’ve given 2 and all three of them came from Thompson Cigar Company but fpr some reason thery no longer carry them. Keep up the quapity work
The lighter and engraving are very high quality. Incredibly pleased with the product. Even better was the customer service provided by Jim and Lynn when I unexpectedly had to rush my order. They did everything in their power to get it to me on time and communicated with me every step of the way.
Product is beautiful. I had some specific time constraints to deal with so I emailed the customer service. The owner himself – Jim – responded to me and assured me they would meet the time frame. Additionally, the team sent me proofs of different engraving choices for me to choose from. This is how to do business. A++++ company/owner. Can’t wait to buy my next piece from them.
Beautiful set…purchased for my son in law….great quality
Bought this as a gift and the original one came in a little less than perfect, I reached out to the company and they sent me a replacement very fast, and they are very kind and helpful. I would order from the company again and recommend to others! Great quality product! Thank you for all of you prompt assistance.
I am not one to do reviews good or bad, however, I feel I need to for this. I received this lighter about a year ago as a gift – loved it. It had stopped working about a month ago so I emailed the company to see if there was something I could do to get it working again. I ended up meeting with Jim and he exchanged the insides for me free. Works like it is brand new. The customer service was top notch. Emails were answered quickly. Jim was a pleasure to do business with and I look forward to doing business in the future. Thank you for everything. I will send everyone I know to Cigar Cutters by Jim.
5 stars for Jim, and his products. I have a few cutters from him now and they are all top notch. The last one was special made for one of my co-workers for his 40th work anniversary and it turned out great. I had a few questions along the way and Jim was extremely timely in his responses. Highly recommended if you like top notch cigar accessorizes .
I gave this cutter to a 72 year old man for christmas, He has smoked cigars for years and just loved it.loved the great quality and said that he would not use any other cutter again.. I also have one and love it. i also purchased a business card holder for my niece which she thought was just fantastic..
Everything was perfect. I saw their exhibit in Grapevine TX so I knew the quality of work was really good. I asked if they would wait to ship it because I was going to be out of town. They did and I got it exactly when I needed it by. I’m looking forward to giving it as a Christmas gift. No hesitation on purchasing from them again.