Product is beautiful. I had some specific time constraints to deal with so I emailed the customer service. The owner himself – Jim – responded to me and assured me they would meet the time frame. Additionally, the team sent me proofs of different engraving choices for me to choose from. This is how to do business. A++++ company/owner. Can’t wait to buy my next piece from them.
Beautiful set…purchased for my son in law….great quality
Bought this as a gift and the original one came in a little less than perfect, I reached out to the company and they sent me a replacement very fast, and they are very kind and helpful. I would order from the company again and recommend to others! Great quality product! Thank you for all of you prompt assistance.
5 stars for Jim, and his products. I have a few cutters from him now and they are all top notch. The last one was special made for one of my co-workers for his 40th work anniversary and it turned out great. I had a few questions along the way and Jim was extremely timely in his responses. Highly recommended if you like top notch cigar accessorizes .
Everything was perfect. I saw their exhibit in Grapevine TX so I knew the quality of work was really good. I asked if they would wait to ship it because I was going to be out of town. They did and I got it exactly when I needed it by. I’m looking forward to giving it as a Christmas gift. No hesitation on purchasing from them again.